Refund Policy

1. Subscription billing

SpliceMap plans (Starter and Professional) are billed monthly in advance through PayPal and renew automatically at the start of each billing cycle until canceled. Enterprise plans are billed according to the terms of your specific agreement with us.

2. Canceling your subscription

You can cancel anytime from your PayPal account (Automatic Payments / Subscriptions section). Cancellation stops future billing, but doesn't refund the current billing cycle — you'll keep access until the end of the period you already paid for.

3. New subscriber refund window

If you're a new subscriber and decide SpliceMap isn't right for you, contact us within 7 days of your first charge and we'll refund that first payment in full, no questions asked. This window applies once per organization and only to your first subscription payment.

4. After the refund window

Outside the 7-day window described above, payments already made aren't refundable, including for partial months, unused time after cancellation, or downgrades made partway through a billing cycle. This reflects that hosting, support, and infrastructure costs are incurred continuously, not just at signup.

5. Billing errors

If you believe you were charged incorrectly — for example, charged twice, or charged after a cancellation that should have taken effect — contact us within 30 days of the charge at billing@splicemap.com with your account details. We'll investigate and refund any confirmed billing error.

6. Enterprise plans

Refunds for Enterprise subscriptions are governed by the order form or agreement you signed with us, which takes precedence over this policy where the two conflict.

7. How refunds are issued

Approved refunds are returned to the original PayPal payment method. Processing time depends on PayPal and your bank, typically 5–10 business days.

8. Changes to this policy

We may update this policy from time to time. Changes apply to charges made after the update; they don't apply retroactively to past payments.

9. Contact

Questions about billing or refunds can be sent to billing@splicemap.com.